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Covid-19 Shipping Restrictions - Free Ground Shipping On Orders Over $50

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Limited Covid-19 Shipping Restrictions

Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items.

At this time we are prioritizing the health of our employees and will only be offering ground shipping. We are fulfilling orders as efficiently as possible. We apologize for any inconvenience in delayed shipments.

Free Economy Ground Orders Over $50

The health and well-being of our employees and customers is our top priority. Due to the COVID-19 Pandemic we will only be offering ground shipping at this time and are fulfilling orders as efficiently as possible. Please expect 3-6 business days for most shipments. We apologize for any inconvenience.*

We are temporary unable to ship any items to Alaska, Hawaii or Puerto Rico.

All eligible orders will be shipped with a 3-6 day delivery. Free Economy Ground shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If billing and shipping address are different allow 1 additional day for delivery.

An Important Message Regarding Our Retail Locations

To protect the health and safety of our customers, our employees, and the communities we operate and live in, we have made the hard decision to temporarily close our retail locations in St. Paul, Minnesota and Chicago, Illinois until further notice starting March 17th.

With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com. We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed.

Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority.

With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude.

Sincerely, The House Crew

For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during the store closures. Please contact our customer service team by phone at 866-243-6932, through email at custserv@the-house.com or reach out through on-site live-chat for more information.

Oversized Items

A number of items require special shipping and handling due to their larger size. Some examples are Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.

If you need further assistance please contact our customer service department at 866-243-6932
Shipping rates are available in the shopping cart based on delivery location

International Orders

Please See Our - International Shipping Rate Page
Contact our customer service department at 866-243-6932

What To Expect After You Place An Order

1. You will receive an Order Confirmation / Email (within 15 min of submitting the order)
2. Economy orders typically ship within 2-6 business days. Expedited orders ship same day (placed before 2 P.M. CST) or the next business day
3. Shipping Confirmation Email with a tracking number once your order ships Please Note: during busy season (Nov through Jan) economy orders can take longer to process.

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An Important Message Regarding Limited Covid-19 Shipping Restrictions and Our Retail Locations

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