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Covid-19 Shipping Restrictions - Free Ground Shipping On Orders Over $50*

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An Important Message Regarding Holiday Shipping

Here at The House, we have been working tirelessly with all of the brands you love to ensure we are bringing you the best selection of gear and apparel this season.

Shipping carriers forecast unprecedented demand for home delivery that could present challenges for our valued customers this holiday season. We here at The House encourage you to plan on shopping earlier than you usually would this season. No matter where your holiday shopping takes you, shopping early will help you avoid any possible shipping delays. We are working closely with our shipping partners to manage our holiday shipping timelines.

Please remember that our outstanding customer service is here to help answer any questions you should have this holiday season, no matter how big or small!

Our team here at The House want you to know we are working continuously to ensure you are covered this holiday season and will stay transparent throughout the holiday season on any potential changes that should arise.

We wish you a happy and healthy holiday season and look forward to exceeding all your expectations this year!

- The House Team

Below are the current shipping timelines from FedEx in order to receive your purchase by December 24th. We will continue to monitor and update this schedule as needed.

Free Ground - December 9th

Standard Ground - December 15th

FedEx 2-Day - December 22nd

FedEx Next-Day Air - December - 23rd

Important: Due to weather conditions and wild fires some areas may experience delays with FedEx deliveries

Curbside Pick-up Now Available

If you live in the Minneapolis / Saint Paul area we offer curbside pickup of your order, Simply select PICKUP at checkout.

Some exclusions apply, bikes with assembly are not available for curbside pickup

Limited Covid-19 Shipping Restrictions

Due to Covid-19 many shipping carriers are experiencing delays in specific regions of the country.

Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items.

Please allow 15-20 business days on select Framed custom built bikes.

At this time we are prioritizing the health of our employees and will only be offering ground shipping. We are fulfilling orders as efficiently as possible. We apologize for any inconvenience in delayed shipments.

Free Economy Ground Orders Over $50

The health and well-being of our employees and customers is our top priority. Due to the COVID-19 Pandemic we are fulfilling orders as efficiently as possible. Please expect 3-6 business days for most shipments. We apologize for any inconvenience.*

All eligible orders will be shipped with a 3-6 day delivery. Free Economy Ground shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If billing and shipping address are different allow 1 additional day for delivery.

*Free Shipping excludes oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.

An Important Message Regarding Our Retail Locations

We are committed to protecting the health and safety of our customers, our employees, and the communities we operate & live in, and are following all CDC guidelines. Our Chicago area location will remain closed until it has been determined that it is safe to open again.

For our customers living in the Twin Cities area we are offering free return shipping during this time. Please contact our customer service team by phone at 866-243-6932, through email at custserv@the-house.com or reach out though on-site live-chat for more information.

With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com. We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed.

Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority.

With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude.

Sincerely, The House Crew

For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during the store closures. Please contact our customer service team by phone at 866-243-6932, through email at custserv@the-house.com or reach out through on-site live-chat for more information.

Oversized Items

A number of items require special shipping and handling due to their larger size. Some examples are Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.

If you need further assistance please contact our customer service department at 866-243-6932
Shipping rates are available in the shopping cart based on delivery location

International Orders

Please See Our - International Shipping Rate Page
Contact our customer service department at 866-243-6932

What To Expect After You Place An Order

1. You will receive an Order Confirmation / Email (within 15 min of submitting the order)
2. Economy orders typically ship within 2-6 business days. Expedited orders ship same day (placed before 2 P.M. CST) or the next business day
3. Shipping Confirmation Email with a tracking number once your order ships Please Note: during busy season (Nov through Jan) economy orders can take longer to process.

99% BUILDS NOW AVAILABLE ON ALL BIKES

Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped.

Please allow 15-20 business days on select Framed custom built bikes.

Our $99 Bike Assembly is here to help you maximize your riding time. Just tighten the handlebars, install the front wheel,pedals and ride! This process is done with care, by our experienced professional technicians to ensure that your bike not only lasts, but most importantly is covered by any manufacturer's warranty.

Our certified team of technicians spend the time to fine tune the bike so you don't have to. During this process, our technicians will go through each of the bearing components, ensuring a solid, smooth ride from the first turn of the cranks. From there, the wheels are taken off individually for the truing process. Making sure your wheel is true is key to prolonging the life of your rims, and ultimately your whole bicycle. After this happens, the rear wheel is installed with care to make sure that the chain is tensioned properly and that the free wheel of the bike is in proper working order. The brakes are then adjusted and tested for reliable stopping power. During the assembly the bike goes through a thorough quality control check to ensure your bike is up to our high standards and yours.

For shipping, the handlebars and the front wheel are removed, hand packed, and padded with your bike's frame to ensure the safest possible transport. Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped. *Any accessory order with the bicycle such as pedals, computers, fenders or racks will not be installed prior to shipping. Accessories can get damaged in shipping and will need to be installed by the customer when the package has been delivered to its final shipping destination.

PRICE MATCH GUARANTEE

We'll match all competitors pricing!

At The House, we offer the best price matching guarantee on all products. If you find an advertised price lower than ours from a legitimate Internet dealer and meet the eligibility requirements, we will match that price.

You are eligible for a match of your request meets the following conditions:

The product we are price matching needs to be identical to the product we have in stock. That means the product must be identical size, model year, color, etc.

The price we are matching must include all costs the competitor would charge you for the item including tax and shipping where applicable.

The product we are matching must be in stock and currently available for purchase.

The product must be offered for sale for a continuous 24 hour period.

Price matching does not apply to eBay or other auction sites.

Purchase must have been made within 2 weeks of the price change.

When requesting a price match, please be aware that prices will be compared on the following criteria:

Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price in comparison to thehouse.com's product price.

Price matching does not apply when you use coupons, rebates, promotional offers, or product bundle pricing on the order.

Price matching is limited to one item of the same product, shipped to the same address.

Price matching is always subject to the discretion of thehouse.com

CALL 800.992.7245 for your price match !

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