Contact Us & Opening Hours

Important COVID-19 Information

To protect the health and safety of our customers, our employees, and the communities we operate & live in, we have made the hard decision to temporarily close our retail locations in St. Paul, Minnesota and Chicago, Illinois until further notice starting March 17th.

For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during the store closures. Please contact our customer service team by phone at 866-243-6932, through email at custserv@the-house.com or reach out though on-site live-chat for more information.

With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com. We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed.

Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority.

With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude.

Sincerely,
The House Crew

Shipping During COVID-19

-Currently services are all operating with minimal delays. 
-All three are working with CDC & WHO to protect customers and team members
-Fedex has temporarily suspended signature required for most deliveries with exception to adult signature required
-Service alerts for Fedex found at SERVICE ALERTS
-Official statements below

ORDERING INFO
Orders: 800-409-7669
Info: 651-482-9995
Service: 866-243-6932
info@the-house.com

CUSTOMER SERVICE
Phone: 866-243-6932
custserv@the-house.com
Accessibility Support Email: accessibility@the-house.com
Fax: 651-797-0101

Visit our Main Showroom at 200 S. Owasso Blvd E, and our Bike Shop at 300 S. Owasso Blvd E, St. Paul, MN 55117.

View The House in a larger map

In today’s virtual world it’s hard to tell what’s real and what’s not, which companies are made up of telemarketers who don’t know what a “ride” is and internet companies that work out of a garage where they hope to find the product you’re looking for after you order it and your money is paid.

We’ve been in the game since 1982, long before most ski areas had opened the slopes to boarding. No matter what the time of year, we’re stocked with thousands of boards, boots, bindings, clothing, and accessories. We guarantee safe delivery of your products with the absolute best guaranteed backup service you’ll find anywhere in the industry.

Main Showroom

Main Showroom at 200 S. Owasso Blvd E, St. Paul, MN 55117

Bike Shop

300 S. Owasso Blvd E, St. Paul, MN 55117

Our newly renovated bike shop offers a selection of bicycles to conquer any terrain you wish to test. From BMX to Fatbikes and Road Bikes to Leisure Cruisers, we have it all.  Combined with a fresh selection of accessories and gear,  The House Bike Shop has exactly what you are looking for.

If you have any questions about doing business with us, please call us at (800) 409-SNOW or email us at info@the-house.com We will be happy to answer any questions you may have.