General Helpdesk

• About the House
• Contact us and Opening hours
• Getting the House Catalog
• Link to the House
• Retail Store
• Take A 360° Tour Of Retail Store

Ordering Information

• How to order
• Using the Shopping Cart
• Checking out
• Secure ordering
• Payment methods
• Alternative ordering
• Using a coupon
• Buying a gift card
• Order authorization forms

Warranty Information

• How to start the warranty claim process
• Our process
• What is not warranted damage according to the manufacturer?
  • Board-to-board impact
  • Board-to-object impact
  • Rails, boxes, and natural terrain
  • “Nose-dive” nose breaks
  • Intentional abuse
  • “The boot sheath”

Returns, exchanges & backorders

• Backorders
• Returns & exchanges

Customer service

• Satisfaction absolute
• Customer Rating

US Shipping Information

International Shipping Information

Buying Guides & Sizing Charts

• Snowboarding
  • Snowboard Sizing & Buying Guide
  • Binding Size Chart
  • Snowboard Boot Sizing
• Skiing
  • Ski Sizing Chart
  • Ski Boot Size Chart
  • Cross-Country Ski Gear Guide
  • Snow Goggle Buying Guide
• Biking
  • Bike Sizing
  • BMX Buying Guide
• Skateboard
  • Skateboard Buying Guide
• Wakeboarding
  • Wakeboard Sizing
• Clothing & Gear
  • Ski & Snowboard Helmet Buying Guide
  • Men’s Snowboard Jackets
  • Men’s Snowboard Pants
  • Women’s Snowboard Jackets
  • Women’s Snowboard Pants
  • Youth Snowboard Jackets
  • Youth Snowboard Pants
  • Gloves

Q & A

• When I enter my information during checkout, is it secure?
• When I register, will I be receiving the House catalogs by mail?

Legal

• Privacy policy
• Terms of service