Shop Early! Don't Be Left Giving Coal

This holiday season carriers are forecasting record demand for home delivery services. In addition, global challenges in the supply chain are creating certain product shortages that are industry-wide and beyond our control. We are working hard to make sure we meet your expectations but encourage you to start your holiday shopping as early as possible to avoid potential shipping delays or unforeseen inventory challenges. Please be aware that estimated delivery dates are not guaranteed and longer transit times are expected as our carriers experience extremely high shipping volumes. As always our customer service team is here to ensure that your product and policy questions are answered whenever you have them!

Thank You for your understanding,

The House Staff

Curbside Pick-up Available

If you live in the Minneapolis / Saint Paul area we offer curbside pickup of your order, Simply select PICKUP at checkout.

Some exclusions apply, bikes with assembly are not available for curbside pickup

Free Economy Ground Orders Over $50

All eligible orders will be shipped with a 3-6 day delivery. Free Economy Ground shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If billing and shipping address are different allow 1 additional day for delivery.

*Free Shipping excludes oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.

Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items.

Please allow 15-20 business days on select Framed custom built bikes.

2-day Orders

Orders placed before 1 P.M. CST will ship the same day. Orders placed over the weekend or holiday will ship the next business day. If billing and shipping address are different allow 1 additional day for delivery. 2 day shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.)

If you selected 2-Day shipping (Ground or Air), you will receive your tracking number by 10pm (Central Time) the day after you placed your order. If you placed your order on Friday, Saturday, or Sunday, your tracking number will be available by 10pm Central Time on Monday.

Next Day Orders

Orders placed before 1 P.M. CST will ship the same day. Orders placed over the weekend or holiday will ship the next business day. If billing and shipping address are different allow 1 additional day for delivery. Next day shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.)

Oversized Items

A number of items require special shipping and handling due to their larger size. Some examples are Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.

If you need further assistance please contact our customer service department at 866-243-6932

Shipping rates are available in the shopping cart based on delivery location

International Orders

Please See Our - International Shipping Rate Page

Contact our customer service department at 866-243-6932

What To Expect After You Place An Order

1. You will receive an Order Confirmation / Email (within 15 min of submitting the order.

2. Economy orders typically ship within 2-6 business days. Expedited orders ship same day (placed before 1 P.M. CST) or the next business day

3. Shipping Confirmation Email with a tracking number once your order ships. Please Note: during busy season (Nov through Jan) economy orders can take longer to process.

99% BUILDS NOW AVAILABLE ON ALL BIKES

Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped.

Please allow 15-20 business days on select Framed custom built bikes.

Our $99 Bike Assembly is here to help you maximize your riding time. Just tighten the handlebars, install the front wheel,pedals and ride! This process is done with care, by our experienced professional technicians to ensure that your bike not only lasts, but most importantly is covered by any manufacturer's warranty.

Our certified team of technicians spend the time to fine tune the bike so you don't have to. During this process, our technicians will go through each of the bearing components, ensuring a solid, smooth ride from the first turn of the cranks. From there, the wheels are taken off individually for the truing process. Making sure your wheel is true is key to prolonging the life of your rims, and ultimately your whole bicycle. After this happens, the rear wheel is installed with care to make sure that the chain is tensioned properly and that the free wheel of the bike is in proper working order. The brakes are then adjusted and tested for reliable stopping power. During the assembly the bike goes through a thorough quality control check to ensure your bike is up to our high standards and yours.

For shipping, the handlebars and the front wheel are removed, hand packed, and padded with your bike's frame to ensure the safest possible transport. Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped. *Any accessory order with the bicycle such as pedals, computers, fenders or racks will not be installed prior to shipping. Accessories can get damaged in shipping and will need to be installed by the customer when the package has been delivered to its final shipping destination.

PRICE MATCH GUARANTEE

We'll match all competitors pricing!

At The House, we offer the best price matching guarantee on all products. If you find an advertised price lower than ours from a legitimate Internet dealer and meet the eligibility requirements, we will match that price.

You are eligible for a match of your request meets the following conditions:

The product we are price matching needs to be identical to the product we have in stock. That means the product must be identical size, model year, color, etc.

The price we are matching must include all costs the competitor would charge you for the item including tax and shipping where applicable.

The product we are matching must be in stock and currently available for purchase.

The product must be offered for sale for a continuous 24 hour period.

Price matching does not apply to eBay or other auction sites.

Purchase must have been made within 2 weeks of the price change.

When requesting a price match, please be aware that prices will be compared on the following criteria:

Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price in comparison to thehouse.com's product price.

Price matching does not apply when you use coupons, rebates, promotional offers, or product bundle pricing on the order.

Price matching is limited to one item of the same product, shipped to the same address.

Price matching is always subject to the discretion of thehouse.com

CALL 800.992.7245 for your price match !