US Shipping

Important COVID-19 Showroom Information

With the changes to the stay at home order in Minnesota, our location at 300 S Owasso Blvd E, St Paul, MN 55117 is now open.

We are committed to protecting the health and safety of our customers, our employees, and the communities we operate & live in, and are following all CDC guidelines.

For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during this time. Please contact our customer service team by phone at 866-243-6932, through email at custserv@the-house.com or reach out though on-site live-chat for more information.

With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com. We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed.

Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority.

With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude.

Sincerely,
The House Crew

CURBSIDE PICK-UP NOW AVAILABLE

If you live in the Minneapolis / Saint Paul area we offer curbside pickup of your order, Simply select PICKUP at checkout.

Curbside Hours:
Monday-Friday 10am-7pm CST
Saturday 10am-5pm CST

Some exclusions apply, bikes with assembly are not available for curbside pickup

Limited Covid-19 Shipping Restrictions

Due to Covid-19 many shipping carriers are experiencing delays in specific regions of the country.

Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items.

Please allow 15-20 business days on select Framed custom built bikes.

At this time we are prioritizing the health of our employees and are fulfilling orders as efficiently as possible. Lager items and bikes with assembly will increase shipping time. We apologize for any inconvenience in delayed shipments.

Free Ground Shipping On Orders Over $50*

  • 3-6 Business Days Delivery
  • We are temporary unable to ship any items to Alaska, Hawaii or Puerto Rico
  • Contiguous US/48 States Only
  • You will receive an email when your order has shipped.

*Free Shipping excludes oversized items such as Bikes, Bike Wheels, Travel Bags, Board Bags, Water Trampolines, Windsurf Bags, Inflatables, Windsurfers, Paddleboards, Kayaks, Wakesurfers and Surfboards.

Shipping rates are available in the cart based on delivery location.

NOTE: If the shipping address is different from the billing address there could be a delay in your shipment due to credit card company verification procedures.

Restrictions to Our Free Ground Shipping

A number of items require special shipping and handling due to their larger size. Bikes, Bike Wheels, Travel Bags, Board Bags, Water Trampolines, Windsurf Bags, Inflatables, Windsurfers, Paddleboards, Kayaks, Wakesurfers and Surfboards.

Shipping rates are available in the cart based on delivery location.

If you need further assistance please contact our customer service department at 866-243-6932

  • Orders placed before 1:00 PM CST will ship the same day.
  • Orders placed over the weekend or Holiday will ship the next business day.
  • All eligible orders will be shipped with a two business day delivery If Billing and Shipping addresses are different allow tadditional day for delivery.
  • Only available for orders shipped in the contiguous lower 48 States (excludes AK, HI and international orders)
  • Excludes PO Boxes and APO addresses
  • Excludes oversized items such as Bikes, Bike Wheels, Paddleboards, etc. (see our oversized item shipping policy)
  • Allow 1 additional day for alternate addresses (billing and shipping addresses different)
  • Not valid on Backorders
  • Not valid on Special Orders

International Shipping

Please See Our – International Shipping Rate Page
Contact our customer service department at 866-243-6932

Gift Certificates

Gift Certificates are shipped free of charge by US Mail First Class.

Shipping Carriers

  • Express orders to the Contiguous United States are shipped FedEx Ground, US Priority mail or FedEx Air. All Post Office (P.O.) Boxes will be shipped using Priority Mail.
  • Orders to APO, AE, AA, AP or any other Armed Services deliveries are shipped using United States Postal Service (USPS) only.
  • Ground Orders to Puerto Rico, US Virgin Islands, Guam and American Samoa are shipped using United States Postal Service (USPS) . Air shipments are sent via FedEx Air.
  • Ground Orders to Alaska & Hawaii are shipped using United States Postal Service (USPS).
  • All orders of windsurfers, kayaks and paddleboards are shipped by Truck Line only due to size.

FedEx may require a signature for delivery on packages delivered to apartments or packages of high value.

IMPORTANT: Delivery time is calculated in BUSINESS DAYS. Shipments are delivered Monday to Friday.

NOTE: The House is not liable for shipping delays due to weather.

Expected delivery dates are provided by the shipper (FedEx UPS, USPS), and are subject to change due to weather and other conditions beyond our control. We do our best to give you the information on your delivery date provided by the shipper. If you have any questions, we are happy to help, but you should contact the shipper directly.