Return Policy

New, unused products may be returned within 90 days (30 days for bikes) of the date of delivery for a full refund of original purchase price (less our shipping label cost). Items must be returned in new condition with original packaging, tags attached, and include any/all accessories and documentation.

  • Returns will not be accepted on used items.
  • If there is an issue with the quality of product you received from us, please contact us at 800-409-7669 prior to initiating a return. If you believe your item is defective please review our warranty information.

Start Your Return

Return on Your Own

If you would like to cover your own return, please pack your item(s) carefully and send to:

The House Returns
3830 Saco Road
Bakersfield, CA, US, 93308

Refund Timeline

Update: We are currently experiencing post-holiday delays in returns processing. We are working hard to process your return as quickly as possible, but please know it may take slightly longer than usual. We will email you as soon as the return is processed. Thank you for understanding. 

If you use our discounted FedEx return label, we will deduct the label fee from your refund amount.


The quickest way to exchange an item is to return the items you don’t wan’t and place a new order at the same time. This way, your item won’t go out of stock while waiting and you’ll get it quickly.