Ordering Information

How to Order

Ordering Online is Easy.

Begin browsing the site by clicking on any of the departments in the horizontal navigation bar.

You will be linked to a page that displays the brands available.

By clicking on the product listed you will be linked to the product detail pages where you can choose from a selection of sizes, colors and styles.

Use the search feature by entering brands, board length or key words to locate the specific products you are seeking.

Using the Shopping Cart

The shopping cart is located on the top right hand corner of your browser.

To put an item in your cart click the “Add To Cart” button next to the product you would like to purchase. You will now see the item selected appear in the shopping cart.

From the “Shopping Cart” you can now edit quantities.

Checking Out

When you are finished shopping, double check the items in your cart and select Free Bonuses or Free Economy Ground shipping (2-6 days delivery).

When you select one of these options you will automatically proceed to the next step in the check out process

Once you submit your order, you will receive an approval message confirming your order (please print and store for your records).

You can ensure your order was placed by checking your order status using the “Track Order” form online.

If you should have additional questions, please send your email to info@the-house.com or call us at 800.409.7669.

Secure Ordering

At The-House.com we don’t just stand behind our merchandise.

We also provide a safe and convenient online shopping experience. That means we safeguard the integrity of our customers’ credit card information.

You can rest easy when doing business with The House.

In-transit web data is secured using 128-bit Secure Socket Layer (SSL) 3.0 encryption. What you see is a “secure” icon that appears on the bottom of your browser.

If you’re not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 800-992-7245. Our sales representatives are standing by. They’ll be happy to take your order right over the phone.

Payment Methods

We have four options available to make ordering easy:

Online
Enter your order through our SECURE online store. It’s quick, easy and 100% secure. Your order will be processed immediately and usually shipped within 24hrs.

Fax
Fill out your order online, instead of clicking the “place order” button, print the page and fax the order to our St.Paul headquarters at 1-800-382-2416. Remember to include your name, address (billing and shipping), phone number as well as your credit card number and expiration date.

Phone
Phone your order into us at 800-409-7669 and we will be happy to help you.

Mail
Complete your order, instead of clicking on the “place order” button, print the page and mail it to us at: The House, 200 S Owasso Blvd. E, St. Paul, MN 55117 with your personal check, money order or credit card number and expiration date. Again, please remember to include your name, address (billing and shipping) and billing phone number.

Alternative Ordering

We accept Visa, MasterCard, American Express, and Discover cards, as well as checks and money orders.

When using your credit card, keep in mind that you’re shipping address must be the same as the credit card mailing address; otherwise the transaction will not be approved.

For alternate shipping methods and international orders, please contact a sales representative for shipping and billing information.

Using a Coupon

In order to use an existing coupon, simply enter the code in the Coupon field at the bottom of Step 1 of the cart.

Your coupon submission will be represented as a negative dollar value on Step 2 of your cart.

(NOTE: Coupons are entered without spaces between numbers or letters.)

Buying a Gift Certificate

To order a gift certificate directly from The House, please call us at 800-409-7669 or order them online today!

The House Gift Certificates can be redeemed at our retail location, via phone orders or through our website.

 Order Authorization Forms

Large Order Authorizations
In order to process credit card transactions in excess of USD $1000.00, it will be necessary for you to complete the Large Order Authorization Form.

When you place a Large Order (in excess of USD $1000.00), you have to fill out a Large Order Authorization Form. This form needs to be completed before we can process and ship your order. Once we receive the completed form we will process and ship your order within 24 hours. We apologize for the inconvenience, however this is essential to minimize the risk of fraud on your credit card.

International Order Authorizations
Many credit card issuers refuse to honor transactions from a foreign buyer without prior authorization from the cardholder. In this case we require the customer to complete the International Order Authorization Form before we process and ship the order.

When you place an International Order, you have to fill out an International Order Authorization Form. This form needs to be completed before we can process and ship your order. Once we receive the completed form, we will process and ship your order within 24 hours. We apologize for the inconvenience, however this is essential to minimize the risk of fraud on interntional credit card transactions.