Returns, Exchanges & Backorders

Returns & Exchanges

Contact Customer Service:
Phone: 866.243.6932
Email: returns@the-house.com

Standard Return Policy: Any product purchased from The House between 1/1 and 10/15 may be returned within
30 days for credit or exchange, as long as it is unused, tags attached, and in its original condition.

Holiday Return Policy: Any product purchased from The House between 10/16 and 12/31, may be returned by
1/31 for credit or exchange, as long as it is unused, tags attached, and in its original condition.

Please fill out the accompanying Exchange/Return form and include it with the products you are returning. Please note the reason for the return. Indicate if you prefer a charge credit (to the card originally used), or an exchange. If you’re exchanging, let us know what you’d like by completing the information in the exchange item field.

Pack and seal your return securely (in the original package if possible) and include the Exchange/Return form. Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment.

Processing your return or exchange can take 2 to 3 weeks. If you need your item(s) sooner, please call Customer Service to make special arrangements. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

For additional information e-mail us at returns@the-house.com.

Please download our Exchange/Return form here

Our return address is:
The House
Return
200 S Owasso Blvd. E
St.Paul, MN 55117

Backorders

If an item that you ordered is temporarily out of stock, it will be back ordered.

Backordered items will be shipped as soon as they become available. Items on backorder will not be charged to your account until they are shipped.