Due to weather conditions and wild fires some areas may experience delays with FedEx deliveries
Curbside Pick-up Now Available
If you live in the Minneapolis / Saint Paul area we offer curbside pickup of your order, Simply select PICKUP at checkout.
Some exclusions apply, bikes with assembly are not available for curbside pickup
Limited Covid-19 Shipping Restrictions
Due to Covid-19 many shipping carriers are experiencing delays in specific regions of the country.
Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items.
Please allow 15-20 business days on select Framed custom built bikes.
At this time we are prioritizing the health of our employees and will only be offering ground shipping. We are fulfilling orders as efficiently as possible. We apologize for any inconvenience in delayed shipments.
Free Economy Ground Orders Over $50
The health and well-being of our employees and customers is our top priority. Due to the COVID-19 Pandemic we are fulfilling orders as efficiently as possible. Please expect 3-6 business days for most shipments. We apologize for any inconvenience.*
All eligible orders will be shipped with a 3-6 day delivery. Free Economy Ground shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If billing and shipping address are different allow 1 additional day for delivery.
*Free Shipping excludes oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.
An Important Message Regarding Our Retail Locations
We are committed to protecting the health and safety of our customers, our employees, and the communities we operate & live in, and are following all CDC guidelines. Our Chicago area location will remain closed until it has been determined that it is safe to open again.
For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during this time. Please contact our customer service team by phone at 866-243-6932, through email at custserv@the-house.com or reach out though on-site live-chat for more information.
With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com. We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed.
Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority.
With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude.
Sincerely,
The House Crew
For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during the store closures. Please contact our customer service team by phone at 866-243-6932, through email at custserv@the-house.com or reach out through on-site live-chat for more information.
Oversized Items
A number of items require special shipping and handling due to their larger size. Some examples are Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.
If you need further assistance please contact our customer service department at 866-243-6932
Shipping rates are available in the shopping cart based on delivery location
1. You will receive an Order Confirmation / Email (within 15 min of submitting the order)
2. Economy orders typically ship within 2-6 business days. Expedited orders ship same day (placed before 2 P.M. CST) or the next business day
3. Shipping Confirmation Email with a tracking number once your order ships
Please Note: during busy season (Nov through Jan) economy orders can take longer to process.
99% BUILDS NOW AVAILABLE ON ALL BIKES
Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped.
Please allow 15-20 business days on select Framed custom built bikes.
Our $99 Bike Assembly is here to help you maximize your riding time. Just tighten the handlebars, install the front wheel,pedals and ride! This process is done with care, by our experienced professional technicians to ensure that your bike not only lasts, but most importantly is covered by any manufacturer's warranty.
Our certified team of technicians spend the time to fine tune the bike so you don't have to. During this process, our technicians will go through each of the bearing components, ensuring a solid, smooth ride from the first turn of the cranks. From there, the wheels are taken off individually for the truing process. Making sure your wheel is true is key to prolonging the life of your rims, and ultimately your whole bicycle. After this happens, the rear wheel is installed with care to make sure that the chain is tensioned properly and that the free wheel of the bike is in proper working order. The brakes are then adjusted and tested for reliable stopping power. During the assembly the bike goes through a thorough quality control check to ensure your bike is up to our high standards and yours.
For shipping, the handlebars and the front wheel are removed, hand packed, and padded with your bike's frame to ensure the safest possible transport. Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped.
*Any accessory order with the bicycle such as pedals, computers, fenders or racks will not be installed prior to shipping. Accessories can get damaged in shipping and will need to be installed by the customer when the package has been delivered to its final shipping destination.
PRICE MATCH GUARANTEE
We'll match all competitors pricing!
At The House, we offer the best price matching guarantee on all products. If you find an advertised price lower than ours from a legitimate Internet dealer and meet the eligibility requirements, we will match that price.
You are eligible for a match of your request meets the following conditions:
The product we are price matching needs to be identical to the product we have in stock. That means the product must be identical size, model year, color, etc.
The price we are matching must include all costs the competitor would charge you for the item including tax and shipping where applicable.
The product we are matching must be in stock and currently available for purchase.
The product must be offered for sale for a continuous 24 hour period.
Price matching does not apply to eBay or other auction sites.
Purchase must have been made within 2 weeks of the price change.
When requesting a price match, please be aware that prices will be compared on the following criteria:
Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price in comparison to thehouse.com's product price.
Price matching does not apply when you use coupons, rebates, promotional offers, or product bundle pricing on the order.
Price matching is limited to one item of the same product, shipped to the same address.
Price matching is always subject to the discretion of thehouse.com
Back by popular demand, the Shadow Insulated Jacket continues to prove itself year after year. With plenty of pockets, Low Loft Insulation and removable faux fur hood, this Long EQS Fit jacket provides room to help movement on the mountain and extra layering if desired.
Key Features of Volcom Shadow Insulated Snowboard Jacket
I want to give this jacket 5 stars. Let’s start with the good; you will get compliments everywhere you go. It’s form fitting so you don’t look like a cardboard box. I found it warm enough for a Canadian winter. Volcom customer service is very good. Now for the cons; I owned this jacket for less than a month when the entire right sleeve began pilling. It looked as though i had worn and washed it for 5 years. I own 2 other Volcom jackets so I know this isn’t normal. They sent me a brand new jacket (yay). It has been about 3 weeks and I can already see that it’s going to do the same thing.
This Jacket is light and warm. The color is fantastic and I constant'y get compliments on it. The online photo doesn't do justice to the iridescent finish. It's like the coat is constantly changing color.
Read reviews and hesitated to buy but liked the cut and especially the length so decided to take a chance. We snowboard Wolf Creek so frequently in epic-knee-deep powder. I purchased both the coper and leopard jackets and have to say so far the negative Velcro reviews are irrelevant to my use. Being said I was raised to take picky care of purchases so normally would not allow velcro to remain open to pick the fabric. Non issue for me. I like to layer and not feel bound so ordered a large to go over the girls and the jackets fit the way I like my clothing to hang and to size expectations. Overall PLEASED with the coats, quality and price. Would most def purchase Volcom again.
I love love love this coat. But it is not made for women with hips. I love how long it is and it is both functional and fashionable. It does have a 2 way zipper which is nice and I can unzip the bottom a little to make it fit better.
I absolutely love this jacket! It's warm and offers great technical features. I'm 5'7\ and curvy and a Medium fit perfectly. The only drawback I found with this jacket is the unexpected pilling on areas of my jacket after wearing it for less than 3 months. "
This jacket is super high quality and warm. My only complaint is it seems to run a little small and is pretty snug to my body is read of being a little roomy
It's a great coat! My only complaint is that the right sleeve catches on the velcro by the main zipper, especially while I'm sitting down, which has caused significant pilling even after only having the jacket a week or so. However, I do love all the pockets, the roomy hood, the leopard lining, and the pit zips. It's really warm, too, considering how lightweight it is.
I bought this as a ski jacket. It is warm, has plenty of perfect inside and outside pockets, and is a GREAT COLOR. However, I’m a skier, and this runs a little long. And, if I wanted to wear it on a cold day around town - the length would be far too long and look a little odd. I’m 5’6”, 185 and wear a size L typically, but ordered an XL because I know Volcom runs small. It’s definitely the right fit around my bust, my waist, and my arms - so it’s not too big. Great tailored shape as well.
Great fit & look for long & lean builds, decent warmth
I'm 5'9", 155 lbs with an athletic/slim build and find that the medium fits great. Despite being a skiier, with my long torso, I definitely appreciate the longer snowboard jacket style - my long arms appreciate the extra long sleeves too. The waist is slightly tailored/tapered and makes for a flattering silhouette - for the light feel of the jacket, however, I find that the jacket has a heavier look than the warmth the jacket actually provides. That being said, it has been pretty brisk out here in northern NE with a higher humidity level than usual, and I have yet to wear the jacket on the slopes. And there is certainly room for layering without looking big/baggy. I appreciate that it's a jacket I can wear on and off the slopes, too. The merlot color is very pretty. The velcro along the main zipper line is abrasive, as other reviewers have mentioned, but as long as you don't wear the jacket open and rub your right arm against the velcro, it isn't an issue. Overall, I'm pleased with my purchase. Not exceptional, but a solid jacket.
Super cute styling and very flattering cut! Ultimately though it was returned as seeming like it would not be warm enough for Michigan winters on campus
I returned my purchase. I wasn't buying the jacket for snowboard/ski use, but I imagine if you had more layers underneath it would be more comfortable. The armpit zippers are very stiff and uncomfortable and the sleeves ran very long. The overall style of the jacket was very attractive and the body fit well and looked good!
