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Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items.
At this time we are prioritizing the health of our employees and will only be offering ground shipping. We are fulfilling orders as efficiently as possible. We apologize for any inconvenience in delayed shipments.
The health and well-being of our employees and customers is our top priority. Due to the COVID-19 Pandemic we will only be offering ground shipping at this time and are fulfilling orders as efficiently as possible. Please expect 3-6 business days for most shipments. We apologize for any inconvenience.*
We are temporary unable to ship any items to Alaska, Hawaii or Puerto Rico.
All eligible orders will be shipped with a 3-6 day delivery. Free Economy Ground shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If billing and shipping address are different allow 1 additional day for delivery.
To protect the health and safety of our customers, our employees, and the communities we operate and live in, we have made the hard decision to temporarily close our retail locations in St. Paul, Minnesota and Chicago, Illinois until further notice starting March 17th.
With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com. We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed.
Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority.
With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude.
Sincerely, The House Crew
For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during the store closures. Please contact our customer service team by phone at 866-243-6932, through email at email@example.com or reach out through on-site live-chat for more information.
A number of items require special shipping and handling due to their larger size. Some examples are Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.
If you need further assistance please contact our customer service department at 866-243-6932
Shipping rates are available in the shopping cart based on delivery location
1. You will receive an Order Confirmation / Email (within 15 min of submitting the order)
2. Economy orders typically ship within 2-6 business days. Expedited orders ship same day (placed before 2 P.M. CST) or the next business day
3. Shipping Confirmation Email with a tracking number once your order ships Please Note: during busy season (Nov through Jan) economy orders can take longer to process.
Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped.
Our $99 Bike Assembly is here to help you maximize your riding time. Just tighten the handlebars, install the front wheel,pedals and ride! This process is done with care, by our experienced professional technicians to ensure that your bike not only lasts, but most importantly is covered by any manufacturer's warranty.
Our certified team of technicians spend the time to fine tune the bike so you don't have to. During this process, our technicians will go through each of the bearing components, ensuring a solid, smooth ride from the first turn of the cranks. From there, the wheels are taken off individually for the truing process. Making sure your wheel is true is key to prolonging the life of your rims, and ultimately your whole bicycle. After this happens, the rear wheel is installed with care to make sure that the chain is tensioned properly and that the free wheel of the bike is in proper working order. The brakes are then adjusted and tested for reliable stopping power. During the assembly the bike goes through a thorough quality control check to ensure your bike is up to our high standards and yours.
For shipping, the handlebars and the front wheel are removed, hand packed, and padded with your bike's frame to ensure the safest possible transport. Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped. *Any accessory order with the bicycle such as pedals, computers, fenders or racks will not be installed prior to shipping. Accessories can get damaged in shipping and will need to be installed by the customer when the package has been delivered to its final shipping destination.
The Compression Sack is the perfect solution for squishing down bulky soft items for organized packing. These burly sacks are built from a water-resistant 70D Nylon fabric, offering excellent strength to weight. They can allow compression down to one-third of their original volume, which means you save valuable space in your pack for other essentials.
What this bag could hold:
6 liter: a layer, beanie, and gloves
10 liter: a puffy jacket & a compact sleeping bag
15 liter: all your clothes for a trip
20 liter: a tent or any Sea to Summit sleeping bag
30 liter: Sea to Summit sleeping bag and your extra layers
|Size||XS 6 Liter||S 10 Liter||M 15 Liter||L 20 Liter||XL 30 Liter|
|Compressed Volume||6 L to 2 L||10 L to 3.3 L||14 L to 4.5 L||20 L to 6.5 L||30 L to 10 L|
|Dimensions||5.5 x 14 in / 15 x 34 cm||7 x 16 in / 18 x 40 cm||8 x 18 in / 20 x 46 cm||9 x 20 in / 23 x 50 cm||10.5 x 23 in / 27 x 58 cm|
|Gear Capacity||6 L||10 L||14 L||20 L||30 L|
|Weight||3.9 oz / 110 g||4.5 oz / 128 g||5.5 oz / 156 g||6.2 oz / 175 g||7.6 oz / 215 g|
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