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Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items.
At this time we are prioritizing the health of our employees and will only be offering ground shipping. We are fulfilling orders as efficiently as possible. We apologize for any inconvenience in delayed shipments.
The health and well-being of our employees and customers is our top priority. Due to the COVID-19 Pandemic we will only be offering ground shipping at this time and are fulfilling orders as efficiently as possible. Please expect 3-6 business days for most shipments. We apologize for any inconvenience.*
We are temporary unable to ship any items to Alaska, Hawaii or Puerto Rico.
All eligible orders will be shipped with a 3-6 day delivery. Free Economy Ground shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If billing and shipping address are different allow 1 additional day for delivery.
To protect the health and safety of our customers, our employees, and the communities we operate and live in, we have made the hard decision to temporarily close our retail locations in St. Paul, Minnesota and Chicago, Illinois until further notice starting March 17th.
With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com. We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed.
Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority.
With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude.
Sincerely, The House Crew
For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during the store closures. Please contact our customer service team by phone at 866-243-6932, through email at firstname.lastname@example.org or reach out through on-site live-chat for more information.
A number of items require special shipping and handling due to their larger size. Some examples are Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.
If you need further assistance please contact our customer service department at 866-243-6932
Shipping rates are available in the shopping cart based on delivery location
1. You will receive an Order Confirmation / Email (within 15 min of submitting the order)
2. Economy orders typically ship within 2-6 business days. Expedited orders ship same day (placed before 2 P.M. CST) or the next business day
3. Shipping Confirmation Email with a tracking number once your order ships Please Note: during busy season (Nov through Jan) economy orders can take longer to process.
Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped.
Our $99 Bike Assembly is here to help you maximize your riding time. Just tighten the handlebars, install the front wheel,pedals and ride! This process is done with care, by our experienced professional technicians to ensure that your bike not only lasts, but most importantly is covered by any manufacturer's warranty.
Our certified team of technicians spend the time to fine tune the bike so you don't have to. During this process, our technicians will go through each of the bearing components, ensuring a solid, smooth ride from the first turn of the cranks. From there, the wheels are taken off individually for the truing process. Making sure your wheel is true is key to prolonging the life of your rims, and ultimately your whole bicycle. After this happens, the rear wheel is installed with care to make sure that the chain is tensioned properly and that the free wheel of the bike is in proper working order. The brakes are then adjusted and tested for reliable stopping power. During the assembly the bike goes through a thorough quality control check to ensure your bike is up to our high standards and yours.
For shipping, the handlebars and the front wheel are removed, hand packed, and padded with your bike's frame to ensure the safest possible transport. Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped. *Any accessory order with the bicycle such as pedals, computers, fenders or racks will not be installed prior to shipping. Accessories can get damaged in shipping and will need to be installed by the customer when the package has been delivered to its final shipping destination.
Before you shop, let’s get you fitted. To ensure our products are the right fit and size for you, check out our Snowboard Sizing Chart and Buyers Guide.
Most snowboards can be ridden in any type of terrain. However, there are specialized boards from multiple brands designed to help you get the most out of your experience.
A versatile board for all terrain and conditions.
A great beginner board, all-mountain can be used on any terrain. With a slight set back stance, usually a directional flex, and a slightly deeper side cut, the all-mountain style caters to riders who want one board that can handle it all.
For the playful rider in and out of the park.
Freestyle snowboards are made for tricks, jumps and hit jibs. They are light, short and flexible. Good for riders who want a lively ride anywhere on the mountain, or those who like to push their limits in terrain parks.
Created for snow lovers. Designed to go fast.
For smooth, controlled riding and carving the Freeride board is ideal. Slightly longer, with quick response and narrow or wide designs, they are meant for higher speed and cleaner carved turns. With a setback stance and more nose than tail, this snowboard will deliver quick edge turns and stability for speed.
For riding deep snow, back bowls and tree runs.
TThis is not your everyday board. Powder boards are ideal for seeking the deepest powder and slaying turns in the backcountry or deep bowls. They have a directional shape, and are wider in the nose than in the tail. This helps the nose float and the tail sink for sharper performance and an aggressive feel, making them more challenging to ride.
Best for climbing in the backcountry.
For the adventurous spirit, the Splitboard can be separated into two ski-like parts used with climbing skins to trek up backcountry slopes. Once you find the summit, the two halves can be connected to form a regular snowboard for a memorable, downhill ride.
Asymmetrical snowboards incorporate a sharper, deeper sidecut on the heel edge compared to the toe edge. The core is also softer on the heel side. This allows the rider to flex the board more on heel side for a tighter, more precise and more natural feeling turn, giving the rider better balance and maneuverability.
Directional snowboards are designed to be ridden in your natural stance and to go in one direction much easier than the other. With a pointier nose and stiffer tail, a directional board maintains stability better at high speed and is great for cruising and carving.
The tip (top half) and tail (bottom half) are identical in twin boards and the flex is the same on both ends. These items are symmetrical in shape and the stance is exactly centered so they ride equally well forwards and backwards (switch), making them perfect for park tricks that require you to take off or land switch.
At first glance, a directional twin snowboard looks like a twin, but the default stance is slightly set back and/or the flex is not symmetrical. They can also transition easily to the park to perform tricks on rails and jumps.
A tapered directional board has a wide nose that is noticeably larger than the width of the tail. Almost everything about the tip and tail are different including flex, sidecut, length and width. The stance is usually setback for a one-directional, surf-style ride. This is the board for freeriders who want to attack tough terrain and off-piste, backcountry powder.
The-House also has a guide on finding the perfect fit snowboard just for you.
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