Returns, Exchanges & Backorders

Backorders

If an item that you ordered is temporarily out of stock, it will be back ordered. Backordered items will be shipped as soon as they become available. Items on backorder will not be charged to your account until they are shipped.

Returns & Exchanges: Our Guarantee

Within 30 days of the purchase of your order, you may return any product purchased from The House unused and in its original condition for credit or exchange. Please fill out the accompanying Exchange/Refund form and include it with the products you are returning. Please note the reason for the return. Indicate if you prefer a charge credit (to the card originally used), or an exchange. If you're exchanging, let us know what you'd like by completing the information in the exchange item field. Pack and seal your return securely (in the original package if possible) and include the exchange/refund form. Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment. All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information e-mail us at custserv@the-house.com.

Our return address is:
The House
Return
300 S Owasso Blvd
St.Paul, MN 55117

Gift Certificate Shipping

Order gift certificates by December 22nd and we can have it delivered by Christmas for only $10.00 Next Day Air or $5.00 Second Day Air. This rate applies to gift certificate deliveries only and not if shipped in conjunction with anything else.

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